To implement Circular No.42/2021/TT-BGDĐT dated November 30th, 2021 of the Ministry of Education and Training (MOET) regulating the database pertaining to education and training; On the evening of May 15th, 2025, HCMUE held a conference on training and deploying the plan titled “TRIAL OPERATION OF THE ONLINE SERVICE PLATFORM TO ASSIST STUDENTS WITH ADMINISTRATIVE PROCEDURES”. The aim of this plan is to improve the effectiveness in managing and addressing administrative procedures for students
Presence at the event were Dr. Cao Anh Tuan, Vice President; Dr. Lam Thanh Minh, Head of Political and Student Affairs, and representatives of leaders of functional units, academic counseling team, and students from the Department of Chinese, English, Psychology, Chemistry, History, Early Childhood Education, Information Technology.
This event marked a significant milestone in the University's digital transformation journey, aiming to enhance the quality of student support and move towards a standardized process for handling administrative documents. Such process is expected to reduce waiting times and increase transparency and accuracy in receiving, processing, and responding to student requests.
During the trial, students from 7 departments (Chinese, English, Psychology, Chemistry, History, Early Childhood Education, Information Technology) accessed the website: https://dichvucong.hcmue.edu.vn/ and conducted relevant procedures pertaining to withdrawal, re-admission, and temporary leave.
The pilot implementation of the online public service platform not only enables students to save time and reduce travel but also ensures a transparent and easily monitored process for administrative document handling. The University hopes that, through this pilot implementation, the system can be fully completed using the feedback collected from the students before being fully launched for public use.
Dr. Cao Anh Tuan, the Vice President, shared: “Digital transformation is an irreversible trend in higher education, and even more so, it is a necessary requirement for higher education institution if they are to improve the training quality, service capacity, and its competitiveness in the current context. With a “student-centered” guideline, the University identifies one of the key pillars of the digital transformation process as digitizing and optimizing learner experience - especially in the administrative and academic aspect. The seminar today is not only the occasion for us to agree on the operation methods and share the implementation process but also a place for units to coordinate, listen, and complete the system on the premises of companionship - responsibility - creativity.”
The pilot implementation of the public service platform to support students in administrative procedures will begin from May 19th, 2025 to June 22nd, 2025. This acts as a basis for HCMUE to evaluate, improve, and will officially implemented in the 2025-2026 academic year.